Privacy Policy

1. Information We Collect

When you visit our store, place an order, or create an account, we collect certain personal information to provide and improve our services to you.

1.1 Information You Provide Directly

• Account Information: Name, email address, password, and phone number when you register or checkout.
• Order Information: Shipping address, billing address, and payment details (processed securely through WooCommerce / Stripe / PayPal).
• Communications: Messages you send us through our contact form, email correspondence, and product reviews or testimonials you submit.
• Newsletter Subscription: Email address you provide when subscribing to our mailing list.

1.2 Information Collected Automatically

• Device Data: Browser type, operating system, and device identifiers.
• Usage Data: Pages visited, products viewed, time spent on site, and referring URLs.
• Location Data: General geographic location inferred from your IP address.
• Cookies: Small data files stored on your browser to remember preferences, cart items, and session data. See our Cookie Policy for details.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Processing Orders: To fulfill and ship your orders, send order confirmations and updates, and handle returns or exchanges.
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance.
• Account Management: To create and manage your account, authenticate login, and keep your profile information up to date.
• Marketing Communications: To send newsletters, promotional emails, and product updates if you have opted in. You can unsubscribe at any time via the link in any email or by contacting us.
• Personalization: To recommend products based on your browsing and purchase history.
• Analytics: To understand how visitors use our site and identify opportunities to improve the shopping experience.
• Legal Compliance: To comply with applicable laws, tax obligations, fraud prevention, and dispute resolution.

3. How We Share Your Information

We do not sell your personal information. We only share data with trusted third parties when necessary to provide our services:

• Payment Processors: WooCommerce, Stripe, and PayPal process your payment information securely. We do not store your full credit card details.
• Shipping Partners: Carriers such as USPS, UPS, FedEx, and DHL to deliver your orders.
• Email Service Providers: Klaviyo, Mailchimp, or similar platforms to send newsletters and transactional emails, under strict data processing agreements.
• Analytics Tools: Google Analytics, Meta Pixel, and similar tools to understand site traffic and marketing performance. Data is anonymized where possible.
• Legal Requirements: When required by law, court order, or to protect our legal rights.

Any third party with whom we share your data is bound by a data processing agreement and is only permitted to use your information to perform the specific service for us.

4. Data Retention

We retain your personal information for as long as your account is active, or as needed to provide you services. Specifically:

• Account Data: Retained until you delete your account or request deletion.
• Order Records: Retained for a minimum of 7 years to comply with tax and accounting obligations.
• Marketing Data: Retained until you unsubscribe; we retain a record of your unsubscribe request indefinitely to honor your preference.
• Analytics Data: Anonymized data may be retained indefinitely for trend analysis.

After these periods, or upon your valid deletion request, we securely delete or anonymize your data.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Request that we correct inaccurate or incomplete information.
• Right to Deletion: Request that we delete your personal data, subject to legal retention requirements.
• Right to Object: Object to certain processing, including direct marketing.
• Right to Data Portability: Receive your data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent, withdraw that consent at any time.

To exercise any of these rights, please contact us at hello@corevibe.com. We will respond to all verified requests within 30 days.

If you are located in the European Economic Area (EEA), you also have the right to lodge a complaint with your local data protection authority.

6. Data Security

We implement industry-standard technical and organizational measures to protect your personal information, including:

• SSL / TLS encryption for all data transmitted over the internet.
• Secure hosting with firewall protection and regular security monitoring.
• Restricted access to personal data — only authorized personnel on a need-to-know basis.
• Payment data handled exclusively through PCI-DSS compliant payment processors.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining appropriate safeguards.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to operate our store and understand how you use it. For full details on the types of cookies we use and how to manage them, please see our Cookie Policy.

8. Third-Party Links

Our store may contain links to third-party websites, services, or applications that are not owned or controlled by CoreVibe. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our products and services are not directed to individuals under the age of 16 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us at hello@corevibe.com and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with the "Last updated" date revised accordingly. We encourage you to review this policy periodically.

For significant changes, we will provide a prominent notice on our website or via email before the change takes effect.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: hello@corevibe.com
• Mail: CoreVibe, California, USA